Keturah Supervision Kpi

Keturah Portfolio: Consolidated Supervision Framework & KPI Tracking Document ID: KPF-SK-20260110 Effective Date: January 10, 2026 Subject: Establishment of a Unified Supervision Framework and Key Performance Indicators (KPIs) for the Keturah’s Creek Portfolio Issued by: Manus AI, on behalf of Keturah Leadership 1. FRAMEWORK OBJECTIVE This document establishes the Consolidated Supervision Framework for the Keturah’s Creek portfolio (Resort, Bahr, North, 1B Mansion). The primary objective is to ensure that all projects are constructed to the highest standards of quality, in strict accordance with the approved design, on schedule, and within budget. This is achieved through a proactive, data-driven supervision model led by NEB/DEWAN, which monitors the performance of the Main Contractor (CITIC) and all associated consultants. 2. CONSOLIDATED SUPERVISION PRINCIPLES The framework is built on five core principles: 1. Unified Command: NEB/DEWAN act as the single, unified lead for all on-site supervision, providing the Keturah Team with a single point of contact for quality and compliance. 2. Proactive Defect Prevention: The focus is on preventing defects through rigorous review of method statements, material approvals, and mock-ups, rather than simply identifying defects after work is completed. 3. Data-Driven Oversight: All supervision activities are tracked and measured against a clear set of Key Performance Indicators (KPIs). Performance data is used to drive decisions and interventions. 4. Design Intent Guardianship: The supervision team’s primary mandate is to be the on-site guardian of the design intent, ensuring that the architectural and experiential vision is flawlessly executed. 5. Seamless Integration: The supervision team is fully integrated with the design and construction teams, fostering a collaborative environment focused on problem-solving, not blame. 3. KEY PERFORMANCE INDICATORS (KPIs) Performance will be tracked across three main categories: Design & Documentation, Construction Execution, and Supervision Effectiveness. These KPIs will be tracked weekly and reported monthly to the Steering Committee. 3.1. Design & Documentation KPIs (Responsibility: CITIC, CMCU/HORZIEN, RSP) KPI ID KPI Name Metric Target Purpose D-01 RFI Response Time Average time (in days) from RFI submission to official response < 3 days Measures design team responsiveness and ability to resolve site queries quickly. D-02 Design-Related Change Orders Number of change orders issued due to design errors or omissions < 5% of total Change Orders Measures the quality and completeness of the IFC documentation. D-03 Submission Review Cycle Time Average time (in days) for the review and verification of RSP submissions < 7 days Measures the efficiency of the CITIC-led review workflow. D-04 BIM Model Accuracy Percentage of clashes detected in the federated model before construction < 2% clash rate Measures the quality of BIM coordination and its effectiveness in preventing on-site conflicts. 3.2. Construction Execution KPIs (Responsibility: CITIC) KPI ID KPI Name Metric Target Purpose C-01 Schedule Performance Index (SPI) Ratio of Earned Value (EV) to Planned Value (PV) > 0.98 Measures project progress against the master schedule. An SPI < 1 indicates the project is behind schedule. C-02 Cost Performance Index (CPI) Ratio of Earned Value (EV) to Actual Cost (AC) > 0.98 Measures project budget efficiency. A CPI < 1 indicates the project is over budget. C-03 Quality: First-Time Pass Rate Percentage of work inspections that pass on the first submission > 95% Measures the contractor’s ability to execute work to the required quality standard without rework. C-04 Safety: Lost Time Injury Rate (LTIR) Number of lost-time injuries per 200,000 man-hours worked < 0.5 Measures the effectiveness of the site safety program. C-05 Material Submittal Approval Rate Percentage of material submittals approved on first submission > 90% Measures the contractor’s understanding of and adherence to the specified material requirements. 3.3. Supervision Effectiveness KPIs (Responsibility: NEB / DEWAN) KPI ID KPI Name Metric Target Purpose S-01 Defect Identification Rate Average number of non-conformance reports (NCRs) issued per week < 10 Measures the effectiveness of proactive supervision in identifying deviations from quality standards. S-02 NCR Closure Time Average time (in days) from NCR issuance to final closure < 5 days Measures the efficiency of the contractor and supervision team in resolving quality issues. S-03 Inspection Response Time Time (in hours) from contractor’s Request for Inspection (RFI) to inspection being carried out < 24 hours Measures the responsiveness and efficiency of the supervision site team. S-04 Proactive Intervention Rate Number of documented instances where supervision intervention prevented a potential defect or safety issue > 5 per week Measures the team’s focus on proactive prevention rather than reactive correction. 4. REPORTING & MONITORING FRAMEWORK This framework ensures that KPI data is consistently collected, analyzed, and communicated to drive action. 4.1. Data Collection • Source: All KPI data will be logged in a centralized, cloud-based Project Management Information System (PMIS), to be managed by CITIC. • Responsibility: • CITIC is responsible for logging all construction and design-related data (SPI, CPI, RFI times, etc.). • NEB/DEWAN is responsible for logging all supervision-related data (NCRs, inspection times, etc.). 4.2. Reporting Cadence & Audience • Daily Supervision Report (NEB/DEWAN to CITIC & Keturah Team): • Summary of key site activities. • List of all inspections carried out. • New NCRs issued. • Safety observations. • Weekly KPI Dashboard (CITIC to Keturah Team & Steering Committee): • A graphical dashboard showing the status and trend for all KPIs (D, C, and S series). • Highlights of any KPIs that are below target (in Red or Amber status). • A brief narrative explaining the reasons for any underperformance and the corrective actions being taken. • Monthly Performance Review Meeting (Steering Committee): • A formal meeting chaired by the Keturah Project Director. • Agenda: 1. Review of the Monthly KPI Performance Report. 2. Deep dive into any critical, underperforming areas. 3. Review of major risks and issues. 4. Approval of any required strategic interventions or resource re-allocations. 4.3. KPI Status Thresholds To provide an at-a-glance view of performance, all KPIs will be color-coded in the weekly dashboard. Status Threshold Required Action GREEN KPI is at or above target. Continue to monitor. AMBER KPI is 0-10% below target. Responsible entity (CITIC or NEB/DEWAN) to implement corrective actions and monitor closely. RED KPI is >10% below target. Immediate escalation to the Steering Committee. A formal recovery plan must be presented within 3 business days. 5. GOVERNANCE The Consolidated Supervision Framework and its associated KPIs are not static. They will be reviewed quarterly by the Steering Committee to ensure they remain relevant and effective. The Head of Supervision (from NEB/DEWAN) and the Project Director (from CITIC) are jointly accountable for the successful implementation and management of this framework. End of Document